Types of Incivility

In professional relationships, it is expected that people work together and communicate effectively despite any differences they may have. Incivility is what happens when people don’t treat each other with respect. Uncivil behaviors are rude and unkind, but are not necessarily meant to be harmful. Healthcare professionals are dedicated to working as a team to help their patients and clients, but incivility exists in some clinical settings.
Incivility can be nonverbal such as eye-rolling, ignoring questions or concerns, withholding information, or isolation. It can also be verbal such as criticizing in front of colleagues or clients. Insults, gossip, and yelling are also uncivil behaviors